minimum Technology standards

SUPPORTED WORKSTATIONS

Windows 11 Pro

Windows 10 Pro

​

SUPPORTED SERVERS

Windows Server 2022

Windows Server 2025

​

​Operating systems that have reached End of Support may be supported on a best-effort basis and may not qualify for Service Level guarantees.

Supported tenants should:

• Use Microsoft 365 Business Standard, Business Premium, or Enterprise licensing where appropriate.

• Have Multi-Factor Authentication (MFA) enabled for all administrator accounts.

• Maintain active licensing for all managed users.

All managed endpoints must have:

• Approved managed endpoint protection

• Real-time protection enabled

• Automatic signature updates enabled

• Tamper protection enabled where supported

• All managed endpoints must use the endpoint protection solution approved and managed by Nocturne Essentials unless otherwise agreed in writing.

Managed devices must:

• Allow automatic operating system updates

• Permit centralized patch management

• Remain powered on or connected regularly to receive updates

Where backup services are included:

• Devices must use an approved backup solution.

• Backup jobs must complete successfully on a regular basis.

• Clients are responsible for maintaining adequate storage capacity where applicable.

Client environments should include:

• Business-grade firewall

• Business-grade wireless access points

• Managed network switches where appropriate

• Supported firmware versions

Consumer networking equipment may be supported on a best-effort basis.

Clients must maintain:

• Reliable broadband Internet access

• Administrative access to ISP accounts when required

• Appropriate bandwidth for cloud-based services

To ensure reliable service:

• Devices should be under manufacturer warranty whenever practical.

• Devices older than approximately five years may be recommended for replacement.

• Storage devices should maintain adequate free disk space for updates and normal operation.

Managed devices must permit installation of:

• Remote Monitoring and Management (RMM) software

• Managed endpoint protection

• Backup software (where applicable)

• Removal or disabling of these tools may limit the services provided under your agreement.

• Removal or disabling of the Remote Monitoring and Management (RMM) agent may suspend proactive monitoring, patch management, and other managed services until the software is restored.

​

Business-critical applications should:

• Be vendor-supported

• Receive current security updates

• Be properly licensed

Legacy or unsupported software may require separate support arrangements.

Clients are expected to:

• Maintain strong passwords

• Use Multi-Factor Authentication where available

• Promptly report suspected security incidents

• Allow timely installation of critical security updates